Returns

Please follow the instructions below should you have any items to return.

We ask that all returns are securely packaged and  proof of shipping is retained, we do not accept any responsibility for any items that become lost or damaged. This policy does not affect your statutory rights.

If you require any further information please email:enquiries@elitedancesupplies.co.uk

For Faulty, Damaged Goods or Incorrect Item

Items found to be faulty or incorrect on arrival – please inform us by  email enquiries@elitedancesupplies.co.uk within 7 days , sending images will help us deal with the issue. Once verified and inspected, a credit note will be issued or you may wish to receive a replacement, credit or refund via your original payment method. If your parcel is visibly damaged on receipt, sign the courier’s receipt accordingly.

For Change of Mind

If you simply change your mind and wish to return your items, you have 30 days from date of invoice to do so. The packaging must be unopened, any labels must remain attached, the item unused and must be ‘as new’ when returned. Any items received after 30 days or in poor condition, will be subject to a handling charge of 20% or may even be rejected.

We are unable to accept the return of:

• Items returned after 30 days from date of invoice.
• Items not in original condition
• Incorrectly washed garments (always follow fabric care label instructions)
• Made to order items
• Personalised items
• Reduced or sale items
• Underwear, opened Tights packets, hair accessories, legwarmers or socks  (in the interest of hygiene)